Get more direct bookings from your own website
A hotel chatbot answers guest questions instantly, guides visitors to book direct, and cuts repetitive front-desk calls. Simple setup, measurable results, and no fixed monthly fee.
The problem you know all too well
Challenges impacting your bottom line every day
Booking.com takes 15-25% of every reservation
And 60-70% of your bookings come from there. For a 50-room hotel, that can be over €80,000 a year in commissions you could be saving.
Your website doesn’t convert at night
A guest visits your website at 11 PM. They have a question about parking. They can’t find a clear answer. They go back to Booking, where everything is explained. They book there. You pay commission.
Front desk drowning in repetitive queries
“What time is check-in?” “Is there parking?” “Is breakfast included?” The same 10 questions, 50 times a day. Your team can’t focus on what matters.
International tourists don’t call
They message. Via WhatsApp, email, Messenger. At 3 AM local time, which is 10 AM in Tokyo. If you don’t respond quickly, they book somewhere else.
An assistant that works 24 hours a day, 365 days a year
Conversational AI that answers queries, guides toward direct booking and manages incidents in any language
Direct booking conversion
The chatbot appears on your website when the visitor shows intent. Answers questions, shows availability, compares rooms, and guides toward the booking engine. All in natural conversation.
- Fewer OTA commissions
- Real-time availability
- Room comparison
Native multilingual support
Spanish, English, French, German, Italian, Portuguese, Chinese... The system detects the guest’s language and responds automatically. No extra configuration needed.
- Automatic language detection
- Major tourism languages
- Culturally adapted responses
Virtual concierge during the stay
The guest messages via WhatsApp: “Can you recommend a romantic restaurant nearby?” The system responds with personalized options, or forwards to the front desk if needed.
- Local recommendations
- Room service requests
- Instant hotel information
Incident management
“The AC isn’t working” → The system categorizes, creates a ticket, notifies maintenance, confirms to the guest. All in seconds. With tracking until full resolution.
- Automatic categorization
- Escalation to the right team
- Follow-up until resolution
Real case: Flats2Enjoy
Holiday apartments in Valencia
“Before, guest incidents got lost between WhatsApp messages. Now we have a system that classifies, notifies the right team, and confirms when it’s resolved. Leads get an instant response. It has completely changed our operations.”
Result: Instant response 24/7 + zero lost incidents
The challenge
Flats2Enjoy manages multiple holiday apartments. They received dozens of daily messages: guest incidents, inquiries from potential property owners, pre-booking questions. The team couldn’t keep up.
The solution
We set up an assistant that handles routine guest requests immediately and only alerts staff when human help is needed. At the same time, new owner inquiries are answered fast and sent to the team with key details already collected.
Hassle-free implementation
From zero to up and running in 4 weeks
Analysis and integration (Week 1)
Audit of your current channels and systems. Integration with your PMS and Channel Manager. Loading all hotel information.
Cloudbeds, Mews, Opera, Protel and moreConfiguration and training (Week 2)
Customization of the assistant with your brand tone. Booking flow configuration. Training with real guest questions.
Adapted to your brand identityTesting and training (Week 3)
Exhaustive testing of all flows. Team training on the management panel. Adjustments based on real feedback.
Everything verified before activationLaunch (Week 4)
Production activation. Intensive monitoring during the first days. Continuous optimization based on real guest data.
Continuous improvementNumbers that impact your bottom line
+25% direct bookings vs OTA
After 6 months of implementation, hotels using our system increase their direct bookings by an average of 25%, drastically reducing OTA commissions.
-45% repetitive queries at front desk
Freeing valuable team time so they can focus on what truly matters: the in-person guest experience.
78% resolution without human intervention
Only escalates what truly needs human attention. The rest is resolved automatically, with the same quality and tone as your brand.
Response in under 30 seconds
Where guests used to wait minutes or hours, they now get instant responses. In their language. At any time.
Frequently asked questions
Everything you need to know about AI automation for hotels
Related blog guides: how a hotel chatbot works, AI automation in Valencia and intelligent automation for companies.
Related industries: restaurants and ecommerce.
Every day that passes, Booking.com takes your money
Think about this week’s bookings that came through OTAs. 15-25% of each one is commission you could have saved. With a chatbot that converts visits into direct bookings, you recover that money and improve the guest experience.