Get more direct bookings from your own website

Answer guest questions instantly, guide visitors to book direct, and reduce repetitive front-desk calls. Simple setup, measurable results, and no fixed monthly fee.

+25% direct bookings

-45% repetitive queries

€0 if there are no results

See hotel booking flow

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The problem you know all too well

Challenges impacting your bottom line every day

Booking.com takes 15-25% of every reservation

And 60-70% of your bookings come from there. For a 50-room hotel, that can be over €80,000 a year in commissions you could be saving.

Your website doesn’t convert at night

A guest visits your website at 11 PM. They have a question about parking. They can’t find a clear answer. They go back to Booking, where everything is explained. They book there. You pay commission.

Front desk drowning in repetitive queries

“What time is check-in?” “Is there parking?” “Is breakfast included?” The same 10 questions, 50 times a day. Your team can’t focus on what matters.

International tourists don’t call

They message. Via WhatsApp, email, Messenger. At 3 AM local time, which is 10 AM in Tokyo. If you don’t respond quickly, they book somewhere else.

An assistant that works 24 hours a day, 365 days a year

Conversational AI that answers queries, guides toward direct booking and manages incidents in any language

Direct booking conversion

The chatbot appears on your website when the visitor shows intent. Answers questions, shows availability, compares rooms, and guides toward the booking engine. All in natural conversation.

Fewer OTA commissions
Real-time availability
Room comparison

Native multilingual support

Spanish, English, French, German, Italian, Portuguese, Chinese... The system detects the guest’s language and responds automatically. No extra configuration needed.

Automatic language detection
Major tourism languages
Culturally adapted responses

Virtual concierge during the stay

The guest messages via WhatsApp: “Can you recommend a romantic restaurant nearby?” The system responds with personalized options, or forwards to the front desk if needed.

Local recommendations
Room service requests
Instant hotel information

Incident management

“The AC isn’t working” → The system categorizes, creates a ticket, notifies maintenance, confirms to the guest. All in seconds. With tracking until full resolution.

Automatic categorization
Escalation to the right team
Follow-up until resolution

Real case: Flats2Enjoy

Holiday apartments in Valencia

“Before, guest incidents got lost between WhatsApp messages. Now we have a system that classifies, notifies the right team, and confirms when it’s resolved. Leads get an instant response. It has completely changed our operations.”

Flats2Enjoy

Holiday apartments - Valencia

Result: Instant response 24/7 + zero lost incidents

The challenge

Flats2Enjoy manages multiple holiday apartments. They received dozens of daily messages: guest incidents, inquiries from potential property owners, pre-booking questions. The team couldn’t keep up.

The solution

We set up an assistant that handles routine guest requests immediately and only alerts staff when human help is needed. At the same time, new owner inquiries are answered fast and sent to the team with key details already collected.

Hassle-free implementation

From zero to up and running in 4 weeks

Analysis and integration (Week 1)

Audit of your current channels and systems. Integration with your PMS and Channel Manager. Loading all hotel information.

Cloudbeds, Mews, Opera, Protel and more

Configuration and training (Week 2)

Customization of the assistant with your brand tone. Booking flow configuration. Training with real guest questions.

Adapted to your brand identity

Testing and training (Week 3)

Exhaustive testing of all flows. Team training on the management panel. Adjustments based on real feedback.

Everything verified before activation

Launch (Week 4)

Production activation. Intensive monitoring during the first days. Continuous optimization based on real guest data.

Continuous improvement

Numbers that impact your bottom line

+25% direct bookings vs OTA

After 6 months of implementation, hotels using our system increase their direct bookings by an average of 25%, drastically reducing OTA commissions.

-45% repetitive queries at front desk

Freeing valuable team time so they can focus on what truly matters: the in-person guest experience.

78% resolution without human intervention

Only escalates what truly needs human attention. The rest is resolved automatically, with the same quality and tone as your brand.

Response in under 30 seconds

Where guests used to wait minutes or hours, they now get instant responses. In their language. At any time.

Frequently asked questions

Everything you need to know about AI automation for hotels

Related industries: restaurants and ecommerce.

Does it integrate with my current management system?

Yes. We work with the leading PMS and Channel Managers on the market: Cloudbeds, Mews, Opera, Protel, SiteMinder, Cubilis, and others. We verify compatibility before starting.

Can the chatbot make bookings or does it only provide information?

Both options. It can guide visitors to your existing booking engine (Mirai, Paraty, SiteMinder), or complete the booking within the conversation if deeper integration is needed.

How does it handle urgent incidents?

It automatically categorizes incidents. Urgent ones (security, inability to access) escalate immediately with a notification to the on-duty staff. Non-urgent ones are managed by assigned priority.

What languages does it support?

All major tourism languages: Spanish, English, French, German, Italian, Portuguese, and on request others like Chinese, Japanese or Arabic. The system detects the language automatically.

Will my guests notice it’s an AI?

The system responds naturally and personally. Most guests don’t notice the difference. And there is always the option to speak with a human if they prefer.

Can I see the conversations?

Yes. You have a management panel with complete conversation history, performance metrics and alerts. You can monitor everything in real time.

Every day that passes, Booking.com takes your money

Think about this week’s bookings that came through OTAs. 15-25% of each one is commission you could have saved. With a chatbot that converts visits into direct bookings, you recover that money and improve the guest experience.

✓ 100% free consultation ✓ No commitment ✓ You only pay for results